Healesville Living and Learning Centre (HLLC) 

Last updated: 20/06/2026

Healesville Living and Learning Centre (HLLC) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how you can contact us about it.

This policy applies to information collected through our website, enrolment and contact forms, newsletter sign-ups, and our activity booking system (Social Planet CRM).

What information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, phone number, and postal address
• Information you provide when enquiring about or enrolling in a workshop, class, event, or health and wellbeing program
• Information submitted through our website’s contact form, volunteer or “grow your idea” forms, and newsletter sign-up
• Health-related information you choose to share with us in connection with our Health & Support programs
• General website usage information (such as pages visited), where this is automatically collected by our website host or analytics tools

We only collect the information we need to provide our programs and services, respond to your enquiries, and keep you informed about HLLC activities.

How we collect your information

We collect personal information directly from you, for example when you:

• Fill in a form on our website
• Enrol in a workshop, class, or event through our website or via Social Planet
• Subscribe to our newsletter
• Contact us by phone, email, or in person
• Apply to volunteer with us

How we use your information

We use your personal information to:

• Process your enrolment in workshops, classes, events, or programs
• Respond to your enquiries or requests
• Send you our newsletter and updates about activities and events, if you have subscribed
• Administer our Health & Support programs
• Improve our services and website

We will only use your information for the purpose it was collected for, unless you have agreed to another use or we are required or authorised by law to use it differently.

Sharing your information

We do not sell your personal information.

We may share your information with trusted third-party service providers who help us deliver our programs and run our website, including:

• Social Planet CRM, our activity and event booking platform, which processes enrolment and booking information for workshops, classes, events, and programs
• Google Forms / Google Drive, where we may use these tools to collect and store form submissions (such as volunteer applications)
  

Storing and protecting your information

We store personal information securely and take reasonable steps to protect it from misuse, loss, unauthorised access, or disclosure. We only retain personal information for as long as it is needed for the purpose it was collected, or as required by law.

Your rights

You have the right to:

• Ask what personal information we hold about you
• Request a correction to inaccurate or out-of-date information
• Withdraw your consent to receive marketing communications (such as our newsletter) at any time
• Ask us to delete your personal information, where this is reasonably practicable and we are not required to keep it for legal or operational reasons

To make a request, please contact us using the details below.

Cookies and website analytics

Our website may use cookies or similar technologies to understand how visitors use our site and to improve your experience. You can adjust your browser settings to refuse cookies, though this may affect how some parts of our website function.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The “last updated” date at the top of this page will show when it was last revised.

Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Healesville Living and Learning Centre 1 Badger Creek Road, Healesville, Victoria 3777 Phone: 5962 5982 Email: reception@hllc.org.au